RETURN & REFUND POLICY

Return, Refund & Exchange Policy – Me & Maa Cuddles

At Me & Maa Cuddles, we carefully check our products before dispatch to ensure the best experience for you and your little one.

1. No Return & No Refund Policy

We follow a strict No-Return and No-Refund policy. Once an order has been placed and delivered, it cannot be returned or refunded for reasons such as a change of mind, personal preference, or any other non-quality-related concern.

Please review the product description, size details, colours, and other specifications carefully before placing your order.

2. Exchange Policy

We offer an exchange only in the following cases:

  • Damaged product: The item received is damaged.

  • Missing item: Any product or item from your order is missing.

  • Incorrect colour: The colour received is different from the colour ordered.

  • Size issue: The size received is incorrect or differs from the size ordered.

Important: Any exchange request must be reported within 24 hours of delivery. Requests made after this period will not be accepted.

3. Conditions for Exchange

To be eligible for an exchange:

  • You must contact us within 24 hours of receiving the order.

  • You must provide your order number and clear photographs or an unboxing video showing the issue.

  • The product must be unused, unwashed, and in its original packaging, with tags intact, wherever applicable.

  • The exchange request will be reviewed and approved by our team after verification.

Me & Maa Cuddles reserves the right to decline an exchange request if the issue does not meet the above conditions.

4. How to Request an Exchange

To report a damaged, missing, incorrect-colour, or incorrect-size item, please contact our customer support team within 24 hours of delivery.

Please share:

  • Your order number

  • A description of the issue

  • Clear photographs or an unboxing video, where applicable

Our team will review your request and guide you through the next steps.

5. Refunds

We do not offer refunds for change-of-mind requests, personal preferences, or other reasons not covered under our exchange policy.

If an issue is verified and a refund is required by applicable law or agreed upon by our team, it will be processed accordingly.

6. Contact Us Anytime

We're always here to help!

Me & Maa Cuddles
Cuddles in every stitch.